Southwest Airlines announced changes to canceled fight funds customers clamor for greater flexibility .
Customers whose flights and trips are canceled or cancels a trip between March 1 to Sep 7th can use the funds of cancelled flight till September 7th 2022 on another ticket for travel. Earlier the validity was set to June 30 2021. The expiration date for funds set to expire between March 1 and Sept. 7 is also being pushed back to Sept. 7, 2022.
"This gives customers who had travel funds created in connection with this pandemic — or who won't be comfortable traveling this summer — additional time to retake that same trip or explore a different destination," Chairman and CEO Gary Kelly said in a prepared statement.
"We are making it easier for Rapid Rewards Members to earn tier status and Companion Pass this year by giving everyone 15,000 tier qualifying points (TQPs), 10 qualifying one-way flight segments toward tier status, 25,000 Companion Pass qualifying points (CPQPs), and 25 qualifying one-way flight segments toward Companion Pass." Stated in Company Website.
"We have added a new benefit for our valued Rapid Rewards Members. Those Members who have travel funds that are set to expire or funds that are created between March 1, 2020 and September 7, 2020 will have the option to convert those travel funds into Rapid Rewards points at the same rate you would be able to purchase a ticket with points today. We hope this provides our Members ultimate flexibility as Rapid Rewards points never expire, never have cancel or change fees (fare difference may apply), and you can redeem your points for anyone you choose." Stated in Southwest airline website.